The hotel had beautiful gardens and lovely areas for relaxation, which made it easy for me to enjoy the outdoors without walking too far. The view from my room also added a delightful touch to my stay.

More shaded areas near pools for seniors.

the rooms were comfortable and clean, which was nice for our stay. the beach was okay, but what really stood out was the friendly room service that always brought us bottled water. the location was decent, though i thought we’d find better restaurants nearby.

the walls are really thin, so you can hear your neighbors quite a bit at night.

The views from my Grand Ocean View Room were absolutely breathtaking, with the endless horizon blurring the line between sea and sky. I loved lounging by the gorgeous outdoor swimming pool, soaking up the sun with refreshing cocktails in hand. Every evening was a party with vibrant live entertainment that kept the energy high and the vibes perfect!

100% recommend 😍🌴

The only thing that kept us somewhat satisfied was the pool area, it was nice to unwind there. We enjoyed the foam party and fire show, kids loved it but food service was a let down.

This place was not inexpensive but I guess you get what you pay for.

i had a fantastic overnight stay here, far exceeding my previous experiences in cancun. the breathtaking view from my room was a highlight, allowing me to relax and enjoy the scenery. the staff were friendly and always ready to help!

elevator was out of service

Make sure to explore the local restaurants just a short bus ride away. they offer a great variety of authentic cuisine for less than resort prices.

great access to parks and beautiful beaches nearby

the hotel is conveniently situated with beautiful parks and beaches just a short walk away, including Parque Maya Cancun only 700 meters away and Playa Delfines just a bit over 2 km, making it easy to explore the area's natural beauty during my stay as a single traveler.

Great beach access, but check-in took way too long and service was slow.

The location is amazing, right on the beach with tons of family-friendly activities. My kids loved exploring the fun pools and the vibrant atmosphere made our visit enjoyable. We even managed to fit in some golf on the 9-hole course, which was a fun change of pace.

My kids wished there were more options for dining since we often encountered long lines at the restaurants. It made mealtime frustrating for our family.

The sea view from the room was stunning, making every morning worthwhile. Staff members at the pool area were attentive and friendly, enhancing our relaxation.

The initial impression was dim due to disorganized dining options.

I loved the enormous pool area and the stunning beach, perfect for relaxing. The gym was decent, and I enjoyed the variety of snacks available around the pool. However, the check-in process took way too long, almost two hours past the promised time, which was frustrating. The food options left much to be desired. Most restaurants served the same bland dishes, and the buffet was chaotic with long lines. I often had to wait over an hour just to eat. The staff was sometimes rude, and I felt neglected when trying to get service around the pool. It was disappointing to see how dirty the pool area was remaining throughout my stay. I also experienced issues with room air conditioning, and it took too long to get a maintenance response. Dining experiences did not meet expectations. There was a noticeable lack of variety and flavor. I had intestines issues during my trip, which I suspect could be connected to the food hygiene. All in all, there's potential, but serious improvements in food quality and service are needed.

Beautiful beach with amazing staff

We stayed for 6 nights in a Grand Ocean View Room and truly enjoyed the stunning views and warm hospitality of the staff. The beach was picturesque, resembling a postcard, and the pool was incredible, providing ample space to relax. While the food could use some improvement, particularly at the buffet, we found some really enjoyable places to eat. One thing that could enhance the stay would be better ventilation in the bathrooms.

All fine, but wristband confusion

The hotel features a beautiful lobby and friendly staff at some restaurants, providing a warm welcome and memorable dining experiences. Improvements are needed in room maintenance and customer service to enhance the overall experience.